Why Provider Support Is Critical to Better Patient Care
In today’s complex healthcare environment, providers are tasked not only with delivering expert medical care but also navigating administrative hurdles, insurance processes, and patient support needs. What’s often missing? A partner who sees the full picture—bridging clinical care and pharmacy coordination.
 
That’s why AcariaHealth developed the Provider Experience Manager (PEM) role. PEMs are dedicated to simplifying specialty pharmacy care, supporting providers, and helping patients get the treatments they need—faster and with less stress.
 
What Is a Provider Experience Manager?
PEMs are an essential part of the AcariaHealth team, serving as a reliable and knowledgeable extension of providers’ offices. Their goal? Lighten your administrative load so you can focus on delivering care. PEMs:

• Serve as a direct link between your team and the pharmacy
• Manage administrative and logistical pharmacy needs
• Facilitate prior authorizations and coordinate with insurance providers
• Ensure treatment plans move forward without unnecessary delays

Watch the Impact in Action
In our latest video, Dr. Ilan Weisberg, Chief of Gastroenterology and Hepatology, and Nurse Practitioner, Carolyn Hutchinson, of NewYork-Presbyterian Brooklyn Methodist Hospital, share how AcariaHealth’s PEM, Jennifer Cruz, and Account Executive, Timo Rivera, have become invaluable partners in care.

Their story shows how true collaboration—grounded in mutual trust—drives better outcomes. 
 
How AcariaHealth Supports Providers
Our PEMs and Account Executives become a seamless part of your practice—making specialty pharmacy easier, faster, and more efficient. Together, we simplify specialty pharmacy care and help your patients get the treatment they need without frustration and delay.
Our Provider Services Include:

• Dedicated Support Team: Clinical and administrative help, including prior authorization and benefits investigation
• Streamlined Referrals: Easy, efficient patient onboarding
• Integrated Pharmacy Services: Coordination across care teams to ensure timely medication delivery
• Therapeutic Area Expertise: Disease-specific insights and resources
• Treatment Optimization: Protocol support to improve outcomes and continuity of care

Ready to Elevate Your Specialty Pharmacy Experience?
At AcariaHealth, we’re proud to stand shoulder-to-shoulder with healthcare providers.  Our PEMs and Account Executives are more than pharmacy partners—they’re true collaborators in your mission to improve patient care. Watch the full video.

Contact us to learn more about how we can support your office.